Terms of service

You’ meaning the customer, the buyer, the purchasing party agree and accept ‘our’ (meaning Trezor Australia, trading as Coinsafe Australia terms and conditions of sale herewith-in;

Trezor Australia, trading as Coinsafe Australia; (Coin Wallet Australia Pty Limited) ABN 37 621 619 047, is an Australian business based on the Gold Coast, Queensland. We are proud to be the official strategic partner and reseller of SatoshiLabs Trezor for Australia and New Zealand. Trezor Australia is your trusted sales and support partner for all your Trezor Wallet, Cryptosteel, and Cryptotag needs.

Our same-day shipping guarantee applies to paid and approved orders placed before 3 PM AEST from Monday to Friday, excluding public holidays. In some cases, we may need to verify high-value or suspicious orders. If this unlikely scenario occurs, we will promptly reach out via email with our simple process. 

We do not offer phone support, but we're more than happy to help you with any pre-sales and after-sales questions via email.

To initiate a return, simply contact us within 7 days of receiving your purchase and follow our instructions.

Trezor Australia trading as Coinsafe Australia regards customer privacy as an important part of our relationship with our customers.  We never share your information with other 3rd parties.

We take your personal information (PI) seriously.  Per our terms of sale, you are entirely responsible for keeping all records related to your purchase, including but not limited to your order confirmation email and tax invoice.  To protect your personal information (PI), we retain customer PI for a minimum of 30 days, after which it may be purged from our systems.  A fee will be charged for amendments to issued tax invoices, including lost tax invoices, once they have been purged from our systems.

We never share customer personal information / your personal data with Trezor, other hardware wallet manufactures, including other related or unrelated 3rd parties with one exception. We have long understood the potential value of our customer database and understand we remain a target not just for cyber criminals but other bad actors! Because of this we adhere to frequent removal of customer personal information from our online business systems.

We maintain a small subset of customer data for warranty claims.  This data is stored offline and is not accessible via the internet.  We ask our customers to keep their proof of purchase email to help with obtaining technical support and or warranty claims.

Your email address and first name are shared with our email marketing solution to communicate product security issues or special promotions, including educational articles and tips. This is common practice, and our customers can opt out from receiving emails at any time.  This action will remove your details from our mailing list.

We won't disclose our entire security posture, but all our employees have undergone police background checks and social engineering training.  We have processes in place when employees leave, and website security updates are frequently installed.  These measures protect our business and your personal data.  We regularly review the steps necessary to protect our customers, our business, and our community.  Want to learn all the places your personal data may have been breached?  Visit haveibeenpwned.com and enter any of your email addresses—you might be surprised.  Please be respectful of friends, family, and colleagues' email addresses and only enter your own.