Privacy policy
Privacy Policy .
Trezor Australia trading as Coinsafe Australia regards customer privacy as an important part of our relationship with our customers. We never share your information with other 3rd parties.
How Long Do we Keep your Purchase Records ?
We take your personal information (PI) seriously. Per our terms of sale, you are entirely responsible for keeping all records related to your purchase, including but not limited to your order confirmation email and tax invoice. To protect your personal information (PI), we retain customer PI for a minimum of 30 days, after which it may be purged from our systems. A fee will be charged for amendments to issued tax invoices, including lost tax invoices, once they have been purged from our systems.
About Trezor Australia and your personal information .
We never share customer personal information / your personal data with any Satoshi Labs Trezor, other hardware wallet manufactures, including other related or unrelated 3rd parties with one exception. We have long understood the potential value of our customer database and understand we remain a target not just for cyber criminals but other bad actors! Because of this we adhere to frequent removal of customer personal information from our online business systems.
What data do we keep ?
We maintain a small subset of customer data for warranty claims. This data is stored offline and is not accessible via the internet. We ask our customers to keep their proof of purchase email to help with obtaining technical support and or warranty claims.
What data do we share ?
Your email address and first name are shared with our email marketing solution to communicate product security issues or special promotions, including educational articles and tips. This is common practice, and our customers can opt out from receiving emails at any time. This action will remove your details from our mailing list.
What other precautions have we taken ?
We won't disclose our entire security posture, but all our employees have undergone police background checks and social engineering training. We have processes in place when employees leave, and website security updates are frequently installed. These measures protect our business and your personal data. We regularly review the steps necessary to protect our customers, our business, and our community.