Refund policy
You’ meaning the customer, the buyer, the purchasing party agree and accept ‘our’ (meaning Trezor Australia, trading as Coinsafe Australia) terms and conditions of sale herewith-in;
What If I Change My Mind ?
Change-of-mind returns are only accepted if the item remains in its original packaging and the manufacturer security seal(s) are intact. To initiate a return, simply contact us within 7 days of receiving your purchase and follow the instructions. We advise against opening our shipping packaging.
Please note that a 5% administrative fee ‘may' apply. Our shipping and payment processing costs will be deducted from your original purchase amount. If you choose a refund method that incurs bank processing fees, those will also be deducted from your original payment.
How to Organise a Return ?
To initiate a return, simply contact us within 7 days of receiving your purchase and follow our instructions.
How We Handle Faulty Products ?
In the very unlikely event our product is Defective on Arrival (DOA), we will arrange a replacement item. We will first need to deem the original item faulty per our normal process.
What Are Our Product Warranty Periods ?
All warranty periods begin on the date of the original purchase. This warranty is non-transferable and can only be enforced by the original purchaser. Any product not purchased new from us is explicitly excluded from this warranty. Warranty periods are as follows;
Trezor : 2 years
Cryptosteel Capsule : Life Time
Cryptotag Zeus : Life Time
Device Suitability .
We make no guarantee our products are fit for your individual needs. You are encouraged to do your own research ('DYOR)'.
Physical and mental disabilities notice .
We do not guarantee that our products will meet your specific individual needs. We encourage you to do your own research (DYOR). We also cannot guarantee that our products will be "fit for purpose" if you have a pre-existing or develop a physical or mental disability or condition.
Can I Cancel a Backorder ?
We do not accept returns or cancellations of paid back-orders placed under preorder or backorder terms once your cooling-off period has lapsed, unless we are late in delivering based on those terms. You agree and understand that estimated shipping times are exactly that.
Cooling-off Period for backorders and preorders. You have until 11:59pm on the same day you placed your order to request a full refund after which we will not accept cancellations or requests for refunds, or exchanges in any circumstances.
More information about your rights as a consumer, is available at the Australian Consumer Law website.