Sales Enquires
Monday to Friday 8am – 8pm
Saturday & Sunday 10am- 3pm
Technical Support Assistance
Monday to Friday 8am – 5pm
No Technical Support During Weekends
Common Questions
To Learn More About Trezor Australia Visit Our FAQ & About Us Pages
Who Are We ? Trezor Australia.
Trezor Australia, trading as Coinsafe Australia ABN 37 621 619 047, is an Australian business based in Brisbane, Queensland. We are proud to be the official strategic partner and reseller of SatoshiLabs Group Trezor for Australia and New Zealand. Coinsafe Australia is your trusted sales and support partner for all your Trezor Wallet, Cryptosteel, and Cryptotag needs. Look for Trezor Australia under 'Authorised Resellers', on the official Trezor.io website.
How to Get Phone Sales Support ?
We do not offer phone support, but we're more than happy to help you with any pre-sales and after-sales questions via email.
How Can I Verify the Authenticity of My Purchase ?
We only offer authentic, brand-new products. Trezor hardware wallets feature specialised hardware and software, ensuring you can trust the authenticity of your purchase. Any counterfeit cards will be quickly identified as soon as they interact with the Trezor Suite app.
If you have concerns about your purchase, refer to the manufacturer's check authenticity resource to verify the integrity of all Trezor devices we sell. All questions regarding any perceived variations must be directed to SatoshiLabs GroupTrezor by emailing support@trezor.io or visitingsupport@trezor.iowhich includes details on packaging changes, box contents, and sticker information. These resources can help you verify that your purchase is genuine.
Who Are Our Shipping Providers ?
Australia Wallet Australia partners with Australia Post and StarShipIT.
All domestic Australian orders are shipped using a premium eParcel business service, express post with signature on delivery, and insurance for fast and reliable shipping. At checkout, you will be informed whether the shipping is Next-Business-Day or Express Post.
Generally, most postcodes receive next-business-day delivery, while parts of WA and NT may take 2-4 days for express post.
International orders use the same service and are delivered by your local postal services. Express post to New Zealand takes approximately 7-11 business days.
We provide full tracking and status email notifications for all orders. All orders are securely packaged in tamper-proof padded mailers for your peace of mind.
What Is Our Same-Day Shipping Policy ?
Our same-day shipping guarantee applies to paid and approved orders placed before 3 PM AEST from Monday to Friday, excluding public holidays. In some cases, we may need to verify high-value or suspicious orders. If this unlikely scenario occurs, we will promptly reach out via email with our simple process.
What Order Update Emails Should I Expect ?
After placing an order, you will receive an 'order confirmation email' followed by an 'order completion email sent from orders@Australiaaustralia.com.au.
If your order was placed before our same-day shipping cut-off time, you can expect to receive your consignment tracking shortly after, typically before 3 pm AEST.
Additionally, we will send two more emails to your designated email address:
1. When your consignment is onboard for delivery that day.
2. When your consignment has been delivered.These emails, along with your tracking information, are sent from noreply@trezoraustralia.com.au.
If you miss an email, please check your email client's junk or spam folders and consider searching for emails from the above addresses.
If you haven't received your order completion email by the end of the business day, please get in touch. Be sure to include your order number.
How Long Does Domestic Delivery Take ?
You can find more information about domestic delivery times by using the Australia Post delivery times calculator for your specific state and suburb. In the "from" field, enter 4000. All delivery times are determined by Australia Post. Approximate delivery times are as follows. Contact us immediately if your order has not arrived within 1-2 days beyond the the quoted delivery times.
Australia Wide Next Business Day: 1 business day.
Australia Wide Express: 2-3 business days.
WA and NT Express: 3-5 business days.
Most postcodes generally receive delivery the next business day. Some parts of WA and NT may take 2-4 days for Express Post.
How Do I Address a Delivery Issue ?
If you suspect a failed or delayed delivery, please notify our team within 72 hours after the expected delivery date. Keep in mind that most of our deliveries arrive the next business day.
If you believe your order may be lost in transit (LIT), let our team know so we help you with opening Australia Post enquiry. If Australia Post concludes that the delivery is LIT, we will either send a replacement or, at our discretion, offer a full refund.
