Trezor Wallet Australia Frequently Asked Questions

Coinsafe Australia | Australia’s first and longest-standing strategic partner of the SatoshiLabs Group (Trezor). As authorised resellers of Trezor, Cryptosteel, and Cryptotag, we proudly serve Australia and New Zealand as trusted providers of premium crypto-storage and recovery-seed solutions.

Authenticity Guaranteed | We supply only 100% genuine products, sourced directly from the manufacturer in Prague, Czech Republic. This ensures full confidence in the authenticity and integrity of your device. Any counterfeit devices are immediately detected the moment they connect with Trezor Suite.

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Enjoy complete autonomy and independence with Trezor Suite.

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Your Keys, Your Crypto Questions

Lean into full control of your digital assets by holding your own keys and avoiding third-party risks.

What is self custody ?

Self-custody means you—not an exchange, app, or third party—control the private keys to your crypto. When your assets are stored on an exchange, you’re trusting another company to safeguard your funds.

If that company is hacked, freezes withdrawals, or shuts down, your access can disappear instantly.

With self-custody, you hold the keys and full control. No middlemen. No withdrawal limits. No counter-party risk.
This is the foundation of why hardware wallets like Trezor exist: to give you complete ownership of your digital assets.

Hardware Wallet Basic Questions

Lean into understanding how hardware wallets keep your private keys offline for maximum security.

What is a hardware wallet ?

A hardware wallet is a dedicated electronic device that stores your private keys offline, keeping them completely isolated from the internet. When you connect it to your computer or phone, it allows you to manage your crypto without ever exposing your keys to online threats.


Before hardware wallets, private keys were stored on computers—making them easy targets for malware and theft. In 2014, SatoshiLabs introduced the world’s first hardware wallet, the Trezor Model One, creating a safer way to use Bitcoin and setting a new security standard that continues today.

Why Trezor hardware wallet ?

Trezor devices are the original and most trusted hardware wallets, designed by SatoshiLabs. Their core purpose is to securely store private keys and sign transactions offline, but they also include advanced security features such as password management and two-factor authentication.

Every Trezor model builds on years of open-source development, independent audits, and a proven security track record. They are simple, intuitive, and designed for both beginners and experienced users who want the highest level of protection.

What is the difference between Trezor models ?

The original Trezor Model One was the world’s first hardware wallet - a simple single-purpose device built to protect Bitcoin and other cryptocurrencies securely and offline.The Trezor Model T adds a color touchscreen with a modern design that makes on-device input easier.The Trezor Safe 3 introduced the Trezor Safe Family and marked the first Trezor device with a dedicated secure element.The Trezor Safe 5 refined the experience further combining tactile design with stronger materials and upgraded security features for everyday use.The Trezor Safe 7 represents the next step.It is built from premium materials featuring Trezor's largest touchscreen to date and it takes security further with an additional secure element TROPIC01 and quantum-ready architecture.

Why is Trezor often refered to as The original hardware wallet ?

Trezor pioneered the hardware wallet category. What began as a small project by two developers in Prague became the global gold standard for protecting cryptocurrency. The Trezor Model One was the world’s first hardware wallet and remains one of the most trusted devices available.

Trezor’s open-source hardware and software, combined with years of independent security research and transparent development, established it as the original—and still one of the most reliable—hardware wallets worldwide.

What is a Trusted Display and how does this protect me ?

The screen on your Trezor is a Trusted Display, meaning it only shows information verified by the device itself—not your computer or phone. Because your Trezor stays offline and signs transactions internally, no malware can alter the information shown on the screen.

Even if your computer is hacked and displays a fake receiving address, your Trezor’s display will always show the correct one. Private keys never leave the device, and all sensitive operations happen inside an isolated environment, protecting you from remote attacks.

What is Trezor Bitcoin Hardware Wallet ?

A Trezor wallet is a secure, multi-purpose device designed to protect your digital life. Its primary role is to safeguard Bitcoin and other cryptocurrencies, but it also works as a powerful password manager and two-factor authentication device.

Because your private keys and passwords remain inside the Trezor, they cannot be accessed by viruses, malware, or compromised computers. Trezor Suite makes managing, exchanging, and interacting with crypto simple and intuitive—making Trezor an essential tool for anyone serious about online security.

What is the function of Trezor ?

Trezor’s main function is to keep your private keys and passwords secure by storing them completely offline. When signing a Bitcoin or crypto transaction, the private key never touches your computer. Instead, Trezor signs the transaction internally and sends back only the signed result.

This protects you from hackers, malware, and key-stealing attacks while giving you convenient access whenever you need it.

Our Signature Device

EAL6+ in Trezor Safe 3

Easy & simple crypto security & management with Secure Element protection, open-source design, and on-device confirmation.

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Take Back Your Ownership Questions

Lean on the power of holding your own private keys to safeguard your wealth without relying on intermediaries.

Why are computer, web and exchange wallets less secure?

Software wallets, mobile wallets, and exchange wallets operate online, meaning your private keys are stored on devices or servers connected to the internet. These are prime targets for hackers and malware.
Exchanges can also freeze withdrawals or be hacked—events that have led to millions in customer losses in the past.

A Trezor keeps your keys offline at all times, removing these risks entirely.

What makes Trezor more secure over other wallets?

Trezor performs all cryptographic operations inside the device, ensuring your private keys are never exposed— even if your computer is infected with malware. This means a compromised computer cannot sign transactions without your approval on the Trusted Display.
Additional protections include:
PIN protection
Optional passphrase for added privacy
Open-source firmware continually reviewed by security researchers

If your Trezor is lost or stolen, your assets remain protected as long as your PIN/passphrase are secure.

Trezor Recovery Questions 

Recover your Trezor device effortlessly from anywhere anytime—ready to bounce back when the unexpected strikes.

What happens if my Trezor dies or I lose it ?

Your Trezor securely generates your private keys offline, but your wallet backup (formerly known as a recovery seed) is what truly protects your assets long-term. If your Trezor is damaged, lost, or stolen, you can restore your wallet on any new Trezor device using your backup.

It’s essential to store this backup safely. Using high-quality metal storage solutions (e.g., Cryptosteel or Cryptotag and or Trezor Metal) ensures your backup survives fire, water, and physical damage.

How Can I Test My Trezor Recovery Seed?

Testing your recovery seed is one of the most important steps in securing your cryptocurrency. If the seed is written down incorrectly—or never tested at all—you risk losing access to your funds permanently. For this reason, Coinsafe Australia strongly recommends verifying your recovery seed immediately after setting up your Trezor hardware wallet.

If you haven’t done this yet, make it a priority. A quick verification ensures your seed phrase has been recorded correctly and gives you complete confidence that you can recover your wallet at any time.

Trezor provides a simple, step-by-step guide on the official Trezor Wiki showing exactly how to test your recovery seed. The entire process takes only a few minutes and offers long-term peace of mind knowing your backup is accurate and secure.

Our Signature Recovery Solution

Cryptosteel Capsule

Cryptosteel Capsule is the premier ‘master backup solution’ to protect your most important asset, your Trezor device recovery seedphrase.

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Cryptosteel Capsule Questions 

Unlock the power of Cryptosteel Capsule backups: your go-to first choice for ironclad security and the ultimate lifesaver when everything else fails.

Why Invest In Cryptosteel for Trezor ?

While a Trezor hardware wallet protects your cryptocurrencies and private keys when you’re online, your long-term security ultimately depends on your 12- or 24-word recovery seed. This seed is the master backup to your entire crypto portfolio. If your hardware wallet is damaged—or if your written seed is lost, destroyed, or becomes unreadable—you could lose access to your funds permanently.

Paper recovery cards fade, tear, and are vulnerable to water, fire, and accidental disposal. Electronic devices fail. Your recovery seed deserves a backup that’s built to survive anything.

Cryptosteel Capsule: The Ultimate Backup

The Cryptosteel Capsule is the next generation of steel backup technology, evolving from the original Cryptosteel Cassette. It is engineered from stainless steel to protect your recovery seed or passphrases from physical damage, environmental destruction, and unintended exposure.

Key advantages include:

Stronger and more compact than the original Cassette, with increased storage capacity for secret data.

Stealth-focused design to reduce the risk of visual snooping and modern surveillance methods.

Extreme durability—shockproof, acid-resistant, and fireproof up to 1450°C.

Supports advanced standards, including Shamir Backup (SLIP-39), BIP32, FIPS PUB 186-4 (DSS), and FIPS PUB 197 (AES).

Hacker-proof and disaster-resistant, providing a long-term physical backup that works with both hardware and software wallets.

You can learn more about Cryptosteel through the official product documentation.

Best Practices for Seed Security

Always know exactly where your recovery seed is stored.

Confirm it hasn’t been misplaced or moved unintentionally.

Ensure any written backup remains fully legible.

Avoid making unnecessary duplicates—simplicity reduces risk.

Have a plan for passing your assets on to loved ones.

Protect against visual snooping (“peeping toms”).

Test your recovery seed to confirm its accuracy.



Remember: if you lose your hardware wallet and your recovery seed, your crypto is permanently unrecoverable. A Cryptosteel Capsule provides the strongest protection for your lifetime backup.

How Does Cryptosteel for Trezor Work?

Cryptosteel uses a system of durable stainless-steel tiles—over 250 in each kit—each tile engraved on both sides with letters, numbers, and symbols. You manually assemble your recovery seed, password, or passphrase using these tiles, creating a fully offline and tamper-resistant backup with no software, electronics, or third-party involvement.

The Capsule can store up to 96 characters of sensitive information. Once the tiles are placed and locked inside, your backup becomes permanently secured in a solid steel housing designed to survive extreme conditions, including fire, flooding, corrosion, and heavy physical impact.

By recording your Trezor recovery seed in a Cryptosteel Capsule, you ensure that your most important backup remains offline, indestructible, and under your full control for decades to come.