‘You’ meaning the customer, the buyer, the purchasing party agree and accept ‘our’ (meaning Coinsafe Australia) terms and conditions of sale herewith-in;
Same-day-shipping guarantee applies to paid and approved orders placed before 3 PM AEST.
You are wholly responsible for correct and complete shipping details.
You are liable for import duties and taxes which your local customs authority may impose.
Should you reasonably expect a failed or delayed delivery, you will notify our team within 72 hrs after delivery should have taken place.
If you suspect your order has been lost in transit (LIT), notify our team and we will open an Australia Post enquiry.
Where delivery is deemed LIT we will ship a replacement. At our discretion we may offer a full refund.
You are wholly responsible for collecting any mail redirected to your local Australia Post Office (LPO).
Unclaimed mail will returned to sender (RTS) per Australia Post guidelines.
Unclaimed mail RTS will not be reposted until payment for incurred shipping costs is made.
Unclaimed mail that is returned to our office ‘may’ be refunded less our incurred shipping costs.
In the event our product is ‘defective on arrival’ (DOA), we will arrange a replacement to be shipped.
We make no guarantee our products are fit for your individual needs. You are encouraged to do your own research (‘DYOR)’.
Change of mind
Change of mind will only be accepted if your purchase has not been opened. You are to contact our team within 7 days of receiving your item.
Your refund will be less any payment processing fees and shipping costs incurred. A admin fee of 5% ‘may’ apply.
We do not accept returns, nor do we accept the cancellation of any paid order that is of preorder or backorder terms once your cooling-off period has lapsed.
Physical and mental disabilities notice
We do not guarantee our products are “fit for purpose” where you have a pre-existing or develop a physical or mental disability or condition.
All support is provided free and without warranty. When making a purchase you are purchasing a product not support.
Coinsafe Australia bears no responsibility whatsoever for the safe physical storage of any product you purchase ‘once in your physical custody’, including your unique recovery seed phrase.
Coinsafe Australia trading as Trezor Australia reserves all rights to cancel and refund any paid order without notice and without compensation.
Coinsafe Australia is not responsible for any assumed or realised loss of digital assets referred to as cryptocurrency, including direct or other indirect losses resulting or assumed financial losses.