HAVE A TECHNICAL PROBLEM?

In this section you will find a number of carefully selected articles that will assist you with most of your problems, however please do open a technical support request if you require some further help.  Coinsafe Australia will acknowledge all Technical Support and Product support questions with 48 hrs. We take email support seriously, however we cannot be expected to solve everyones problems immediately.  Technical support requests must be submitted using our ‘Ask Coinsafe a Question’ Technical Support form below.

Trezor Google Chrome extension has reached end-of-life.

Trezor Google Chrome extension is no longer supported!   Install Trezor Bridge for your operating system and begin the setup.  Trezor Bridge is an application which supports communication between your Trezor device and wallet.trezor.io.  It runs in the background and requires no user interaction.

New Trezor Device Firmware Available – Update to the latest firmware now.

Your Trezor device ships without firmware.  You will install the latest version when you first setup your device.

When new firmware is released, wallet.trezor.io will display an easily noticeable message.  We recommend you don’t skip too many versions to ensure your update experience is always seamless.  Updating to the latest available firmware introduces new functionality, new security measures, device improvements and new coin support.

Trezor Firmware Change Log.

View past and current firmware versions.