HAVE A TECHNICAL PROBLEM?

1. Be nice!
Take a deep breath before contacting us. We understand the crypto world can be really stressful. Its absolutely understandable that you can lose your temper if you cannot access your funds, but please stay civil. Being rude is not acceptable and will not help.  It may distract us from assisting you the best we can.

2. Use basic troubleshooting techniques.
Try to replicate the issue in different browsers, on different computers and in different operating systems.  We will start with the basics first.  This way you are one step ahead of us.  *Note we only support Google Chrome.  If you do not have Google Chrome installed, we may be unable to help you.

3. Try the interactive Trezor Troubleshooter online tool.
Trezor Troubleshooter is an interactive tool to help you fix common issues.

4. Be specific when asking for help.
Provide as many details as you can when completing our Technical Assistance form.  Bullet point the steps you took before reaching your problem and sum up all the things you have tried.  This will help avoid asking the same questions.

5. Don’t send multiple emails.  
Sending multiple emails will only make it harder to answer your request. Ensure you include all necessary information in one email.  Sorry we don’t provide technical support via FB and Twitter.

6. Ask the community.
Your issues are probably not unique. There is a good chance that someone already had the same problem, shared it and already found a solution!

Have a neat Trezor tip to trick that saves you time or improves your Trezor experience. Let us know and we will place it hear so that everyone can benefit.

Something taking too long, is not quite right, or is just not working? You can check the status.trezor.io. Don’t worry the Trezor support team will be working hard to restore any affected services.