HAVE A TECHNICAL PROBLEM?
Review our carefully selected help resources designed to assist with most common problems. Should you require further assistance you may open a technical support request via our ‘Ask Coinsafe a Question’ form.
All technical support requests must be submitted using our ‘Ask Coinsafe a Question’ Technical Support form.
The new desktop and web interface for Trezor hardware wallets is now officially available, replacing the previous browser wallet wallet.trezor.io .
Your Trezor device ships without firmware. The latest version of firmware will be installed when you setup your device. You can view all past and current firmware versions via Trezor Device firmware change log.
When new firmware is released Trezor Suite will display an easily noticeable message. We recommend you don’t skip too many version updates to ensure your update experience is always seamless. Updating to the latest available firmware introduces new functionality, new security measures, device improvements and new coin support.