You will find answers to frequently asked questions below.  Cant find the answer you are looking for?  Get in contact with us via our ‘ask Coinsafe a question’ form.

We strive to respond to all inquiries within 48 hours, typically addressing them within a matter of hours.  At times we acknowledge that meeting our typical response time is not always feasible.  You are guaranteed a reply from our team within 72 hrs.  We appreciate your patience as we work to address your inquiry.

Coinsafe Australia, ABN 37 621 619 047, is an Australian business located in Brisbane, Queensland.  We take pride in being the chosen ‘Authorized’ Australian and New Zealand partner and reseller of authentic SatoshiLabs Trezor, Cryptosteel, and Cryptotag products.  Coinsafe Australia serves as your trusted sales and support partner for all your SatoshiLabs, Cryptosteel, and Cryptotag needs.

Authenticity of our products.
We offer authentic and genuine products.  Trezor hardware wallets boast specialised hardware and software, ensuring complete confidence in the authenticity of your device.  Any counterfeit devices will promptly be identified as soon as they communicate with Trezor Suite.

How to check the Authenticity of our products.

Please utilise Trezor’s online authenticity check resource, which maintains a record of genuine hologram seals and packaging for all models.  For any inquiries regarding perceived variations or concerns, please direct your questions to SatoshiLabs Trezor by emailing [email protected].  They will provide you with the necessary assistance and guidance.


You will find answers to frequently asked questions below.  We aim to acknowledge all Technical Support enquiries within 48 hrs.  Please note it may take longer on weekends and public holidays.

We take email support seriously. Each request is answered in the order it is received therefore it is not realistic to expect and immediate answer.  All questions will be answered and we’ll never ignore you so please be patient – maybe read a book, go for a walk, meditate or enjoy some other corner of life’s little luxuries.

All Technical support requests must be submitted using our ‘Ask Coinsafe a Question’.  Choose the Technical Support form .