You will find answers to frequently asked questions below.  Cant find the answer you are looking for?  Get in contact with us via our ‘ask coinsafe a question’ form.
We aim to answer all enquiries within 24hrs, normally in a matter of hours.

Coinsafe Australia ABN 37 621 619 047 is an Australian business based in Brisbane, Queensland.  We are the chosen ‘Authorised’ Australian and New Zealand partner, and reseller of genuine SatoshiLabs Trezor and Cryptosteel products.  Coinsafe Australia is your trusted sales and support partner of SatoshiLabs and Cryptosteel.

Authenticity of our products.
We only sell authentic and genuine products. Trezor features specialised hardware and software giving you complete confidence that your hardware wallet is genuine. Fake devices will always be detected as soon they talk back to wallet.trezor.io or suite.trezor.io/web.

How to check the Authenticity of our products.

Use Trezor’s online check authenticity resource that has a history of authentic hologram seals.  All questions regarding any perceived variations must be directed to Satoshi Labs Trezor by emailing [email protected]


You will find answers to frequent asked questions below. We will acknowledge Technical Support and Product support questions with 48 hrs. We take email support seriously, however we cannot be expected to solve everyones problems immediately.  Technical support requests must be submitted using our ‘Ask Coinsafe a Question’ Technical Support form .