You will find answers to frequently asked questions below.  Cant find the answer you are looking for?  Get in contact with us via our ‘ask coinsafe a question’ form.

We aim to answer all enquiries within 48 hrs, normally in a matter of hours, however as interest in Trezor grows this is not always possible.

Coinsafe Australia ABN 37 621 619 047 is an Australian business based in Brisbane, Queensland.  We are the chosen ‘Authorised’ Australian and New Zealand partner, and reseller of genuine SatoshiLabs Trezor and Cryptosteel products.  Coinsafe Australia is your trusted sales and support partner of SatoshiLabs and Cryptosteel.

Authenticity of our products.
We only sell authentic and genuine products. Trezor features specialised hardware and software giving you complete confidence that your hardware wallet is genuine. Fake devices will always be detected as soon they talk back to wallet.trezor.io or suite.trezor.io/web.

How to check the Authenticity of our products.

Use Trezor’s online check authenticity resource that has a history of authentic hologram seals.  All questions regarding any perceived variations must be directed to SatoshiLabs Trezor by emailing [email protected].


You will find answers to frequently asked questions below.  We aim to acknowledge all Technical Support enquiries within 48 hrs.  Please note it may take longer on weekends and public holidays.

We take email support seriously. Each request is answered in the order it is received therefore it is not realistic to expect and immediate answer.  All questions will be answered and we’ll never ignore you so please be patient – maybe read a book, go for a walk, meditate or enjoy some other corner of life’s little luxuries.

All Technical support requests must be submitted using our ‘Ask Coinsafe a Question’.  Choose the Technical Support form .